01
Ticket Management
Unified inbox for all support channels with automatic categorization and priority.
SupportMERPP Helpdesk
HelpdeskResolve faster. Retain longer.
Give your support team a modern ticketing system with SLA enforcement, customer context from CRM, and escalation workflows — all without switching tools.
Capabilities
Everything Helpdesk needs to run.
02
SLA Enforcement
Configurable SLAs with breach alerts, escalation rules, and compliance reporting.
03
Customer Context
See the full customer history — orders, invoices, past tickets — in the ticket view.
04
Knowledge Base
Create and maintain a searchable knowledge base for agents and self-service portals.
05
Team Routing
Auto-assign tickets based on skill, load, or product area with manual override.
06
CSAT Surveys
Automatic satisfaction surveys post-resolution with trend dashboards for managers.
-60%
First-response time
94%
Ticket resolution rate
4.7/5
CSAT score avg.
Who uses this
Built for teams that run complex operations.
MERPP Helpdesk is designed for organizations that need reliability, auditability, and deep integration with the rest of their operations — not just a standalone tool.
Get started todayB2B support teams
Internal IT helpdesks
Field service operations
The full platform
Helpdesk is one part of a unified system.
Finance
Accounting
Close faster with live AP/AR, ledger automation, and real-time reporting.
Revenue
CRM
Track pipeline, deals, and customer context from first touch to renewal.
Operations
Inventory
See stock movements, replenishment needs, and warehouse health in one place.
Operations
Manufacturing
Manage BOMs, work orders, and production planning without disconnected tools.
Operations
Purchase
Control procurement with approvals, supplier coordination, and PO tracking.
Revenue
Sales
Move from quote to cash faster with connected commercial workflows.
People
HR
Unify hiring, onboarding, payroll, and employee operations in one system.
Delivery
Projects
Track delivery, costs, and team capacity with shared project visibility.
MERPP Helpdesk
Ready to modernize your helpdesk operations?
Join thousands of companies running Helpdesk through MERPP. Implementation in weeks, not months.